hey's Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between hey and each member who uses its services. Accessing hey's website, mobile app, or any other platform means you have read, understood, and accepted all provisions of these Terms.

hey operates an online gaming and sports betting platform for users in Bangladesh, offering casino games, slots, live casino, and betting on cricket and other sports. These Terms apply to all such services.

1.1 Scope of Application

These Terms apply to hey's main platform and all associated services. If a specific game or promotion has its own terms, those will act as a supplement to these general Terms.

1.2 Language

These Terms are published in Bengali and the Bengali version is final and binding. If any translation or interpretation exists in another language, the Bengali version takes precedence.

2.1 Age Requirement

You must be at least 21 years old to become a hey member and to take part in any game or betting activity. Registration by minors is strictly prohibited. hey reserves the right to verify your age at any time and may request relevant documents.

2.2 Registration Process

To open an account, you must complete the registration form with accurate and complete information. The following details must be provided correctly at the time of registration:

• Full name (as on your National ID card)
• Date of birth
• Mobile number (active Bangladeshi number)
• Email address (optional, but recommended)
• Payment method details

2.3 One Person, One Account

Each person may open only one account. If multiple accounts are found to belong to the same person, all of them will be closed and the balances in those accounts may be forfeited. hey reserves the right to verify cases where multiple accounts are operated from the same household or address.

2.4 Identity Verification (KYC)

To maintain a safe and responsible environment, hey may initiate a Know Your Customer (KYC) verification process at any time. This process may require your National ID card, passport, or other documents. Withdrawals may be temporarily held until verification is complete.

3.1 Protecting Your Login Details

It is your responsibility to keep your username and password completely confidential. Do not share this information with anyone else. You are responsible for all activity carried out from your account. If you lose your login details or suspect they have been stolen, contact hey immediately.

3.2 Account Currency

All transactions on hey are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted.

3.3 Updating Account Information

If any of your details change — particularly your mobile number or payment information — you must notify hey immediately. hey will not be responsible for any issues arising from outdated or incorrect information.

4.1 Deposit Methods and Minimum Amount

You can deposit on hey via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount for each method is ৳300.

4.2 Withdrawal Methods and Limits

The same methods are available for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.

4.3 Withdrawal Conditions

To request a withdrawal, your account must be verified and any active bonus wagering requirements must be met. The deposited amount must have been used in bets at least once before a withdrawal can be made.

4.4 Source of Funds

You confirm that all funds deposited into your account come from a lawful source. If transactions are made using illegal funds, the account will be closed and legal action may be taken.

All bonus offers on hey have specific terms. Please read the relevant conditions carefully before claiming any bonus.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit will give a ৳1,200 bonus, making the total balance ৳2,200, and ৳1,200 × 20 = ৳24,000 must be wagered before a withdrawal can be made.

5.2 General Bonus Terms

• Each bonus must be used within a specified period.
• Withdrawals cannot be made directly from the bonus balance — winnings can only be withdrawn after wagering requirements are completed.
• Bonuses are given for genuine play only; any attempt to exploit the system will result in the bonus being cancelled.
• Multiple bonuses cannot be active at the same time unless a specific promotion allows it.
• Bonuses cannot be transferred to another account.

5.3 Right to Modify Promotions

hey reserves the right to change, suspend, or cancel any ongoing promotion at any time. Members will be notified in advance where applicable.

6.1 General Rules for Games and Betting

Specific rules apply to all games and betting markets on hey. The rules for each game can be found within the game itself or in the help section of the platform.

6.2 Betting Limits

hey sets minimum and maximum betting limits for each game or market. These limits may vary by game or event and hey may change them at any time.

6.3 Technical Issues

If a game is interrupted mid-session due to a server outage, network problem, or software error, hey will make a decision according to its own policy. That decision will be final.

6.4 Sports Betting

For sports betting, internationally recognised data sources are used to determine match results. If a match is abandoned, postponed, or cancelled, action will be taken in accordance with the betting policy.

The following activities are strictly prohibited on hey's platform:

• Operating multiple accounts or using another person's account
• Exploiting the bonus system to gain unfair advantage (bonus abuse)
• Using automated bots, software, or any other method to operate an account
• Attempting to manipulate game outcomes
• Conducting money laundering or any other illegal financial activity
• Intimidating, harassing, or deceiving other members
• Behaving rudely towards hey staff
• Registering an account with false information or forged documents

If evidence of any of the above activities is found, hey may immediately close the account and forfeit the associated balance.

8.1 Action by hey

hey reserves the right to temporarily suspend or permanently close any account due to a breach of these Terms, suspicious activity, or security concerns. hey will attempt to notify the member in such cases, though advance notice may not be possible in urgent situations.

8.2 Voluntary Account Closure by the Member

If you wish to close your account, please contact hey via live chat or email. It is your responsibility to withdraw your balance before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from hey's platform for a set period. Once this request is made, the account cannot be reopened before the specified period ends.

hey makes every effort to provide the best service. However, hey will not be liable in the following situations:

• If a game stops mid-session due to a lost internet connection or any other reason
• If the service is disrupted due to a problem with your device or software
• If a transaction is delayed due to a delay or problem with a third-party payment provider
• If a loss occurs as a result of sharing your account details with someone else
• If the service is disrupted due to force majeure events such as natural disasters, war, or government directives

hey's maximum liability in any case will not exceed the actual balance in your account.

hey takes the protection of your personal information very seriously. Full details of how your information is collected, stored, and used can be found in hey's Privacy Policy. By registering, you also accept this Privacy Policy.

10.1 Use of Information

Your information will be used only for providing services, identity verification, fraud prevention, and meeting legal obligations. Your information is not sold to third parties.

10.2 Cookies

hey's platform uses cookies, which help improve your browsing experience. Cookies can be managed through your browser settings, though some features may not be available if cookies are disabled.

hey believes that gaming is a form of entertainment, not addiction. For this reason, hey follows a responsible gaming policy and helps members develop healthy gaming habits.

11.1 Protection Tools

Members can use several tools to keep their gaming in check:

• Deposit limits — set a limit on daily, weekly, or monthly deposits
• Session time limits — set a limit on how long you can play in one sitting
• Reality checks — reminders to take a break after a set period of play
• Self-exclusion — exclude yourself from the entire platform for a set period

11.2 Protection of Minors

Anyone under the age of 21 is prohibited from opening an account or playing on hey. Parents and guardians with minors in the household are advised to use parental control software.

12.1 Complaint Submission Process

If you have any objection or complaint, please first contact hey through 24/7 live chat or email support. The support team can assist in both Bengali and English. hey strives to resolve all complaints fairly and as quickly as possible. To learn more about our services, please read the About Us page.

12.2 hey's Decision

hey's decision shall be final regarding game results, bonus eligibility, and interpretation of terms and conditions. However, reconsideration may be made in the case of clear technical errors.

12.3 Time Limit

To raise a complaint about any matter, the complaint must be submitted within 30 days of the relevant incident. Complaints submitted after this deadline may not be accepted.

13.1 Changes to Terms and Conditions

hey may amend these terms and conditions at any time. Members will be notified of significant changes via a notice on the platform. Continuing to use the platform after any changes will be considered as your acceptance of the revised terms.

13.2 Severability

If any clause of these terms and conditions is found to be unenforceable for any reason, all remaining clauses shall continue to be fully effective.

13.3 Entire Agreement

These terms and conditions together with hey's privacy policy constitute the entire agreement between hey and the member. No prior oral or written discussions shall supersede this agreement.

If you have any questions about these terms and conditions, please contact hey's support team. To find answers to common questions, see the FAQ section.