For ages 21 and above

hey's commitment to responsible gaming

Entertainment is only truly enjoyable when it stays within control. At hey, your safety is our top priority — set your gaming limits, keep yourself protected, and seek help when you need it.

21+ Safe environment 24/7 support Data protected

Gaming is entertainment, not a source of income

hey believes that online betting and casino games are purely for entertainment — they are not a reliable source of income. When every player games consciously and within their limits, the experience stays enjoyable. But once control is lost, gaming stops being fun and can instead create stress in personal and family life.

Registering with hey is not just about getting access to games — it means joining a responsible platform. Our Terms and Conditions describe in detail how we protect players and under what circumstances an account may be temporarily or permanently closed.

The most important matter is the age requirement. All of hey's services are for individuals aged 21 or above only. Minors creating or using accounts is strictly prohibited, and we continually review our age verification measures.

Read our Privacy Policy to understand how your information is collected and used. Keeping your personal data secure is one of our primary responsibilities.

Tools to set your own limits

hey gives you several tools to keep your gaming habits in check. Use them to hold on to the enjoyment of entertainment.

Deposit limit

Set how much money you will deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and any increase comes with a 24-hour delay.

Loss limit

Set the maximum amount you are willing to lose over a given period. Once this limit is reached, betting will stop automatically.

Session time limit

Decide in advance how long you will play in one sitting. When the set time is up, there is an option to take an automatic break.

Cool-off

Want to take a break for a few days? You can temporarily deactivate your account for anywhere from 24 hours to 30 days — it will reactivate automatically when the break ends.

Self-exclusion

If you feel you are losing control over your gaming, you can exclude yourself for 3 months to 5 years, or permanently. During this time you will not be able to log in.

Reality reminder

At regular intervals you will be reminded how long you have been playing and the total amount transacted during that session.

To use these tools, go to your account settings or contact hey's 24/7 live chat or email support.

Warning signs of problem gaming

If you notice the signs below, it means gaming is going beyond the bounds of entertainment. Seeking help at this point is the right step.

You are spending more than your budget allows but cannot stop.
You are placing larger bets to try to win back lost money — this is known as "chasing losses" and is dangerous.
You are hiding your gaming from family or people close to you.
You feel restless, irritable, or stressed when you cannot play.
Your family responsibilities, work, or studies are suffering.
You are betting with borrowed money or funds meant for household expenses.
You keep telling yourself "this is the last time" — but cannot stop.

Ask yourself

Answer the questions below honestly. If more than three answers are "yes", it is time to seek help.

In the past month, have you spent more money than you planned?
After a loss, do you lose your temper or take your frustration out on family members?
Do thoughts of gaming run through your mind before sleep or during work?
Do you feel good thinking about gaming alone, but prefer not to tell anyone?
Do you need to place bigger bets now to feel the same level of excitement you used to get before?
Have you tried to quit betting but were unable to?

This list is not a diagnostic tool — it is simply a small aid for self-awareness. For professional advice, see the help section below.

How to get help

Rather than trying to cope alone, reach out to someone close to you or to a specialist. Asking for help is a sign of strength.

hey live chat and email

For any issue, contact hey's 24/7 live chat or email in Bengali. Whether it is activating self-exclusion, setting a deposit limit, or closing an account — our support team will assist you with everything. Email: [email protected]

Family and close ones

Tell a trusted family member or friend about what you are going through. Having their support makes it much easier to stick to your gaming limits. Family members are also welcome to contact our support team if they wish.

Professional advice

Speak with a mental health professional or behavioural counsellor. Government hospitals in Bangladesh have mental health departments where you can get advice free of charge or at low cost.

Protection of minors

hey's platform is strictly for individuals aged 21 and above. We verify age at registration and through follow-up verification processes. If there is any suspicion that a minor is involved in an account, that account will be suspended immediately.

If there are children or teenagers in your household, use parental control software on your device and make sure they cannot see your account details. Never share your hey account login information with anyone else.

Creating an account in the name of a minor or placing bets on their behalf is strictly prohibited, and such accounts may be closed with all balances forfeited.

hey's commitment

hey believes that building a culture of responsible gaming is not merely a legal obligation — it is an ethical responsibility. That is why we provide every player with transparent information, limit-setting tools, and prompt support.

To learn more about us and understand how hey works, read our About Us page. For answers to common questions, check the FAQ — it covers many questions about accounts, payments, and responsible gaming.

We commit that whenever a player asks for help, we will respond quickly and with care — whether it is 2 am or 12 noon.

Responsible Gaming FAQ

Go to the "Responsible Gaming" section in your account settings, select the self-exclusion option, and set the duration. You can also contact hey's 24/7 live chat and the support team will help you complete the process. Once self-exclusion is active, you will not be able to access your account until the set period has ended.

Yes, reducing a deposit limit or setting a new one takes effect immediately. However, requests to increase a limit have a 24-hour delay — this is intentional, to prevent raising your budget on impulse.

You can contact hey directly via live chat or email and describe the situation. We will review the account in question. It may also help to seek professional counselling as a family.

You will not be able to log in while self-exclusion is active, but any balance in your account will be kept safe. Once the self-exclusion period ends, you will need to contact the support team to reactivate your account before you can withdraw. For urgent matters, please reach out by email.

No, not in any way. hey's services are strictly for users aged 21 and above. Age is verified at registration and may be re-verified through documents at a later stage. Any account found to belong to a minor will be cancelled.

A cool-off is short-term — from 24 hours up to 30 days — and the account is reactivated automatically once the period ends. Self-exclusion is longer-term and more strict — from 3 months up to permanent — and even after the period ends the account must be manually reactivated.