FAQ
hey FAQ — Deposits, Withdrawals and Betting
Whether it's opening an account on hey, withdrawing to bKash, cricket markets or slot bonuses — find clear and detailed answers to all your questions on this page. Browse the sections below to find what you need.
Deposit methods
How to deposit money
Depositing on hey is fast and easy. Find full details on all methods including bKash, Nagad and Rocket in the questions below.
Log in to hey at hey login and go to the "Deposit" option, then select bKash. Send money to hey's bKash number shown on screen using your bKash app or *247#. Enter the payment reference number correctly and submit the transaction ID in the form. Your hey account balance is usually updated within a few minutes.
The minimum deposit on hey is ৳300, and this applies to all methods — including bKash, Nagad, Rocket, Upay and bank transfer. If you are depositing for the first time and want to claim the welcome bonus, you can start from ৳300. However, depositing a larger amount gives you the full benefit of the bonus, as the 120% bonus is offered up to a maximum of ৳15,000.
First, wait a while, as there may be a small delay due to network issues. If the money still does not arrive, copy the transaction ID from your bKash / Nagad / Rocket app and contact hey's 24/7 live chat. Provide the correct reference and amount, and the support team will resolve the issue promptly.
hey does not charge any separate service fee for deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own charges for "Send Money" or "Payment" transactions. Check the relevant mobile banking platform's terms for details on those charges.
hey currently supports bKash, Nagad, Rocket, Upay and bank transfer for deposits. For bank transfers, you can send directly from major banks such as Dutch-Bangla Bank, Islami Bank or BRAC Bank. Mobile banking methods are generally the fastest and most convenient.
Yes, depositing with Nagad follows exactly the same process. The minimum deposit is ৳300 and you must enter the transaction reference correctly. Select Nagad on hey's payment page, send to the number shown using your Nagad app, and submit the transaction ID. Your balance is usually updated within a few minutes.
Withdrawals
Withdrawing money
Find answers here about the withdrawal process on hey, processing times and bonus withdrawal rules.
Withdrawals from hey to bKash are usually completed within 15 minutes to 2 hours. Processing time depends on whether your account is verified and how much transaction load there is at that time. Withdrawals from a verified account with correct details are generally processed much faster.
The minimum withdrawal amount from hey is ৳1,000. This is the same for all methods — bKash, Nagad, Rocket, Upay and bank transfer. Make sure your account has at least this much withdrawable balance and that any applicable wagering requirements have been met.
Winnings from a bonus can be withdrawn after the wagering requirement attached to that bonus has been met. For the welcome bonus, the bonus amount must be wagered 20 times. For example, if you deposit ৳1,000, the bonus is ৳1,200 and your total balance is ৳2,200 — you must wager ৳1,200 × 20 = ৳24,000 before withdrawing. hey VIP members also have access to additional cashback benefits.
Yes, hey's withdrawal process is active 24 hours a day, 7 days a week. You can submit a withdrawal request at night, on Fridays or on public holidays, and it will be completed within 15 minutes to 2 hours. 24/7 live chat support is available for any issues.
Yes, for security reasons hey only approves withdrawals to a mobile banking number or bank account registered in the account holder's own name. Withdrawals to a number registered in someone else's name are not possible. Completing account verification makes this process smoother.
The withdrawal process for Rocket and Upay is essentially the same — go to hey's withdrawal page, select the method, enter the amount and your number, and confirm. The minimum is ৳1,000 and processing time is 15 minutes to 2 hours — the same rules apply for all methods.
Account
Account and login
Everything you want to know about logging in on a new device, recovering your password and registering an account is here.
From a new device, go to the hey Login page and log in normally with your username and password. The first time you log in on a new device, OTP verification may be required — in that case, confirm using the OTP sent to your registered mobile number. For security, avoid using the "Remember me" option on any public device.
Click the "Forgot password?" link on the hey login page. Enter your registered email or mobile number and instructions to reset your password will be sent to you. When creating a new password, use a strong combination of letters, numbers and special characters. If the problem continues, contact live chat.
No, only one account can be opened on hey per mobile number and identity document. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited. Read hey's terms and conditions page for full details.
Usernames must generally be created using English letters and numbers, and since changing them later can be difficult, choose carefully. Passwords must be at least 8 characters long — make them strong by combining uppercase letters, lowercase letters, numbers and special characters. Do not use your name or date of birth as a password.
You must be at least 21 years old to join hey. A national ID card or passport may be requested as proof of age during account verification. Compliance with the responsible gaming policy is mandatory for all users.
Your account may be temporarily locked after multiple incorrect password attempts. Wait a while and try again, or use "Forgot password?". If you suspect someone is trying to access your account without permission, contact hey's live chat immediately and change your password.
Cricket and Sports
Cricket and sports betting
All your questions about BPL, T20 World Cup and live betting — answered here. You can also find more details in hey's cricket betting section.
Yes, hey offers in-play or live betting. Even after a match has started, the odds change after each ball and you can place bets in real time. Live odds change quickly, so it is important to make decisions promptly. Live betting is available not only for cricket but also for football and other sports.
Yes, hey lets you bet on all major cricket tournaments including BPL, IPL, T20 World Cup, Asia Cup and Bangladesh Tigers international matches. Special promotions run each season — such as the "Cricket hey Dhamaka" bonus, where depositing into cricket markets earns a 60% bonus of up to ৳12,000.
If a match is abandoned due to rain or any other reason and the result is declared a "no-result", hey generally cancels those bets and refunds the staked amount. The rules on how many overs need to be bowled for a match to be considered valid depend on the specific market's terms. Full details can be found in hey's terms and conditions.
hey offers a range of markets including match winner, top batsman, top bowler, over/under runs, innings runs, multi-bet and live markets. In T20 format, separate markets are also available for each over, making the experience more engaging. The number of markets may vary by match and tournament.
Yes, hey supports multi-betting. Selecting outcomes from multiple matches multiplies the odds together, increasing the total potential return. For example, combining three bets with odds of 1.40, 1.60 and 1.70 gives total odds of 1.40 × 1.60 × 1.70 = 3.81, meaning a ৳100 stake returns ৳381 — but all selections must be correct.
Generally, once a bet is confirmed it cannot be cancelled. Before a match starts or when a market closes during live betting, no further bets can be placed. Always verify all details before placing a bet. For any unusual situation, contact hey's live chat.
Still have questions? Get direct help
If you didn't find your answer in the FAQ on this page, hey's support team is always ready. Help is available in both Bengali and English.
24/7 Live Chat
For any issue or question, speak directly with hey's live chat. Day or night, at any time, our support representative will be there for you. A response is usually received within a few minutes.
Log in to the hey website and click the chat icon
Email support
Contact us by email for complex issues or when you need to send documents. You can write in Bengali and still get a reply. The support team responds as quickly as possible.